The building blocks to success
The Giles Business Travel Academy Course is delivered over an intensive 24 week programme. This includes 2 weeks spent on vocational work placement with our Academy Partners and a 1 week half term break. The course provides all students with a detailed working knowledge of every aspect of the business travel industry. The programme is split in to nine key modules.
Introduction to the course
Module one provides an introduction to the course, setting out the course objectives, parameters and expectations. We then move onto an overview of the Business Travel industry, its history and structure, the type of organisations and agencies within it, departments and roles within typical companies and a visit to partner company Giles Travel. Finally, module one covers business travel basics; a foundation for the proceeding modules covering Business Travel geography, IATA codes, the phonetic alphabet, passports and visas.
Products and services
Module two focusses on the typical products and services offered by the variety of organisations operating in Business Travel. Covering sector overviews, key suppliers, preferred suppliers & negotiated rates, and a variety of other topics across Air, Rail, Car Hire, Hotels, Trade Partnerships, Trade Events and Ancillary Services.
Global Distribution System (GDS) Sabre
The third module of the course focusses on one of the key system types utilised across the business travel industry – Global Distribution Systems. In particular we focus on one of the world’s leading systems, Sabre. By the end of this module, students will have achieved an industry-recognised qualifications in Sabre and Airline Fares & Ticketing Level 1.
The fourth module gives students an understanding of what customer service means for the Business Travel industry, and what measures and steps can be taken to ensure the right level of service is delivered to customers at all times. The modules explains how to identify and meet customer expectation, developing communication skills, building rapport, and dealing with complaints.
Fares and ticketing
For module five, internationally renowned travel organisation and airline Virgin Atlantic provide a weeks course covering fares and ticketing, drawing on their wealth of expertise and experience.
Sales and marketing
Module six gives students an introduction to sales, the role of a Business Travel Consultant in selling, Corporate Selling, Account Management and Marketing. Each of these elements is studied in detail to give a well rounded understanding of the role of sales and marketing in Business Travel.
Module seven covers a variety of business skills across administrative skills such as project and time management, presentation skills, communications (both written and verbal) and research skills.
This module looks under the skin of travel management to give students a real in depth understanding of processes involved. The module covers:
- Information technology – including client records, data protection and emerging technologies
- Financial management – which covers back office tools, controlling costs and revenue streams
- Current issues in business travel – the factors affecting business travel today and the effects on travel trends
Preparing for employment
The final module of the course prepares our students for employment. The module covers career opportunities, how to market yourself, interview skills, working relationships and work experience placements within our network of trusted partners.
Time to celebrate
Following successful completion of the courses modules, and passing the accompanying assessments, student’s will receive a certificate of qualification and will be able to look forward to celebrating their hard work at a graduation ceremony hosted at the five star Langham Hotel in London.
The ceremony gives students the chance to celebrate the achievements of the previous 24 weeks with their peers and the faculty.